HOW TO LOCATE YOUR JUNK E-MAIL FOLDER:
The junk email folder is located in your mailbox:
Monitor this folder regularly for emails so that you can train Outlook.
HOW TO TRUST AN ITEM IN YOUR JUNK FOLDER:
If an email has landed in your junk emails folder that you wish to trust in future, apply these steps to trust it in future:
Browse to the Junk Emails folder.
Right click the email you wish to trust.
Click JUNK, then click NOT JUNK :
Tick ALWAYS TRUST EMAIL...
Click OK
The message will be automatically moved to your Inbox and will not arrive in the Spam folder again.
HOW TO BLOCK A SENDER FROM YOUR INBOX
If an email has landed in your inbox that you want to always redirect to junk, train it as follows:
Right click the email from your inbox.
Click JUNK, then click BLOCK SENDER :
The message will be automatically moved to your junk email folder, and will not arrive in the Inbox again.
HOW TO RETUNE YOUR JUNK EMAILS SETTINGS
The default setting for junk is "set to low". If you are experiencing a high volume of Junk, you may wish to retune the settings.
Browse to the Junk Emails folder.
Right click the email you wish to trust.
Click JUNK, then click JUNK EMAIL OPTIONS:
In the options tab, select as preferred from the list of options (ie. select "High")
You can also view these tabs:
SAFE SENDERS: senders you have trained by clicking "not junk" option.
BLOCKED SENDERS: senders you have training by clicking "block sender"
HOW TO EMPTY YOUR JUNK EMAIL FOLDER
If you are sure your junk email folder contains only Junk, you can empty the entire contents as follows:
Right click on the Junk Email folder
Click EMPTY FOLDER:
When prompted to delete, click YES:
