In newer versions of Office, shared mailboxes will attach themselves automatically - typically within 2 hours of the permissioned being applied for that particular user.


Outlook 2010 however may require a manual connection to a shared mailbox.  Please follow the steps below to get Outlook 2010 connected:


Open Outlook


From the toolbar select the following:

 

FILE > ACCOUNT SETTINGS

 

Select “ACCOUNT SETTINGS” from the dropdown

 

The following screen will appear:

 

 

DOUBLECLICK the email address (show above)


 

Click MORE SETTINGS:


 

Click on "ADVANCED".  

 

 

Click ADD

 

Type the NAME of the person who’s mailbox you want to view

click OKAY

 

Click OKAY, then NEXT and FINISH 

  

Click CLOSE to exit Account settings

 

The user’s mailbox will now appear beneath your own.

 

Note. click on the + button to the left of "Mailbox - username" to reveal the sub folders.